Legal Information

1. Introduction

E-TravelDocs ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services for visa assistance, hotel bookings, and flight reservations. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, phone number, date of birth, passport details) • Travel information (destination, travel dates, accommodation preferences) • Payment information (credit card details, billing address) • Communication data (emails, messages, support tickets) • Technical data (IP address, browser type, device information) • Usage data (pages visited, time spent on site, click patterns)

We collect this information when you: • Fill out visa application forms • Book hotels or flights through our platform • Contact our customer support • Subscribe to our newsletter • Use our website or mobile applications

3. How We Use Your Information

We use the information we collect to:

• Process visa applications and submit them to relevant embassies/consulates • Book and confirm hotel reservations and flight tickets • Communicate with you about your bookings and applications • Provide customer support and respond to your inquiries • Send you important updates about your services • Improve our services and user experience • Detect and prevent fraud or unauthorized activities • Comply with legal obligations and regulatory requirements • Send promotional materials (with your consent) • Analyze usage patterns to enhance our platform

4. Information Sharing and Disclosure

We may share your information with:

• Embassies and Consulates: For visa application processing • Hotels and Airlines: For booking confirmations and reservations • Payment Processors: To process your transactions securely • Service Providers: Third-party vendors who assist in our operations • Legal Authorities: When required by law or to protect our rights • Business Partners: With your explicit consent for specific services

We do NOT sell your personal information to third parties for marketing purposes. All third parties we work with are contractually obligated to protect your data and use it only for specified purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission • Secure servers with firewall protection • Regular security audits and vulnerability assessments • Access controls and authentication mechanisms • Employee training on data protection • Secure backup and disaster recovery procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings • Analyze site traffic and usage patterns • Personalize content and advertisements • Improve site functionality and performance

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our services.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this privacy policy • Comply with legal, accounting, or reporting requirements • Resolve disputes and enforce our agreements • Maintain records for visa application history

When your information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies and applicable laws.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request copies of your personal information • Correction: Request correction of inaccurate or incomplete data • Deletion: Request deletion of your personal information • Restriction: Request restriction of processing your data • Portability: Request transfer of your data to another service • Objection: Object to processing of your personal information • Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at privacy@e-traveldocs.com. We will respond to your request within 30 days.

9. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). We process your data based on:

• Consent: You have given clear consent for specific purposes • Contract: Processing is necessary to fulfill our contract with you • Legal Obligation: Processing is required by law • Legitimate Interests: Processing is necessary for our legitimate business interests

You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with GDPR requirements.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission • Privacy Shield certification (where applicable) • Adequacy decisions by relevant authorities • Your explicit consent for the transfer

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website • Sending you an email notification • Displaying a prominent notice on our platform

The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of our services after changes constitutes acceptance of the updated policy.

1. Acceptance of Terms

By accessing and using E-TravelDocs services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services. These terms apply to all users, including visitors, customers, and others who access or use our services for visa assistance, hotel bookings, and flight reservations.

2. Services Provided

E-TravelDocs provides the following services:

• Visa Application Assistance: We help prepare, review, and submit visa applications to embassies and consulates. We do not guarantee visa approval as the final decision rests with the relevant authorities.

• Hotel Booking Services: We facilitate hotel reservations worldwide through our partner networks. Bookings are subject to availability and hotel policies.

• Flight Reservation Services: We assist with flight bookings and ticket reservations. Flight availability and pricing are subject to airline policies and market conditions.

• Travel Consultation: We provide expert advice on travel documentation, requirements, and planning.

3. User Obligations

As a user of our services, you agree to:

• Provide accurate, complete, and truthful information • Maintain the confidentiality of your account credentials • Comply with all applicable laws and regulations • Not use our services for fraudulent or illegal purposes • Respect intellectual property rights • Not interfere with or disrupt our services • Pay all applicable fees and charges on time • Inform us immediately of any unauthorized use of your account • Cooperate with our verification processes • Accept responsibility for all activities under your account

4. Fees and Payment

Service Fees: • Visa processing fees vary by destination and visa type • Hotel booking fees are included in the total price • Flight reservation fees are clearly stated before booking • Additional charges may apply for expedited services

Payment Terms: • Payment is required before service delivery unless otherwise agreed • We accept major credit cards, debit cards, and bank transfers • All prices are in USD unless otherwise specified • Prices are subject to change without notice • You are responsible for all applicable taxes and fees • Payment confirmation will be sent via email

Refund Policy: • Visa application fees are generally non-refundable once submitted • Hotel and flight cancellations are subject to provider policies • Service fees may be partially refundable in certain circumstances • Refund requests must be submitted in writing • Processing time for refunds is 7-14 business days

5. Visa Application Disclaimer

Important Notice:

• We provide assistance with visa applications but do not guarantee approval • Visa decisions are made solely by embassies and consulates • We are not responsible for visa rejections or delays • Application fees paid to embassies are non-refundable • Processing times are estimates and may vary • Additional documents may be requested by authorities • We cannot influence or expedite embassy decisions • Visa rules and requirements may change without notice • You are responsible for ensuring all information is accurate • We recommend applying well in advance of travel dates

6. Hotel and Flight Booking Terms

Hotel Bookings: • Reservations are subject to hotel availability and policies • Check-in/check-out times are determined by the hotel • Cancellation policies vary by hotel and booking type • Additional charges may apply for extra services • Room types and amenities are subject to availability • We are not responsible for hotel service quality issues

Flight Reservations: • Ticket prices are subject to availability and airline policies • Baggage allowances and fees are determined by airlines • Flight schedules may change without notice • We are not responsible for flight delays or cancellations • Name changes may not be permitted or may incur fees • Seat selection is subject to airline policies • Travel insurance is recommended for all bookings

7. Cancellation and Modification

Cancellation Policy:

• Visa Applications: Service fees are non-refundable once application is submitted. Embassy fees are never refundable.

• Hotel Bookings: Cancellation terms depend on the hotel and rate type. Free cancellation periods vary (typically 24-48 hours before check-in). Late cancellations may incur penalties.

• Flight Reservations: Cancellation fees depend on ticket type and airline policy. Non-refundable tickets may only offer credit for future travel. Flexible tickets allow changes with possible fees.

Modification Policy: • Changes to bookings are subject to availability and fees • Modification requests must be made in writing • We cannot guarantee that changes will be accepted • Additional charges may apply for modifications • Name changes on flight tickets may not be permitted

8. Limitation of Liability

E-TravelDocs shall not be liable for:

• Visa rejections or delays by embassies/consulates • Changes in visa requirements or immigration policies • Flight delays, cancellations, or schedule changes • Hotel service quality or facility issues • Loss or damage to personal belongings • Indirect, incidental, or consequential damages • Force majeure events (natural disasters, pandemics, political unrest) • Third-party service provider failures • Errors in information provided by users • Technical issues or system downtime

Our total liability is limited to the amount of fees paid for the specific service in question. We strongly recommend purchasing comprehensive travel insurance.

9. Intellectual Property

All content on our website and platforms, including:

• Text, graphics, logos, and images • Software and code • Trademarks and service marks • Design elements and layout • Proprietary information and processes

are the property of E-TravelDocs or our licensors and are protected by copyright, trademark, and other intellectual property laws. You may not:

• Copy, reproduce, or distribute our content without permission • Use our trademarks or branding without authorization • Modify or create derivative works • Reverse engineer our software or systems • Remove copyright or proprietary notices

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy. By using our services, you consent to:

• Collection of personal and travel information • Use of data for service delivery and improvement • Sharing information with embassies, hotels, and airlines • Storage and processing of data as described in our Privacy Policy • Communication via email, SMS, and WhatsApp

We implement appropriate security measures to protect your data. However, no internet transmission is completely secure. Please review our Privacy Policy for detailed information.

11. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including:

• Natural disasters (earthquakes, floods, hurricanes) • Pandemics and health emergencies • War, terrorism, or civil unrest • Government actions or regulations • Strikes or labor disputes • Technical failures or cyber attacks • Supplier or partner failures

In such events, our obligations will be suspended for the duration of the force majeure event. We will make reasonable efforts to minimize the impact and resume services as soon as possible.

12. Dispute Resolution

Governing Law: These Terms and Conditions are governed by the laws of Qatar.

Dispute Resolution Process: 1. Informal Resolution: Contact us first to resolve disputes amicably 2. Mediation: If informal resolution fails, we agree to mediation 3. Arbitration: Unresolved disputes will be settled by binding arbitration 4. Jurisdiction: Courts of Qatar have exclusive jurisdiction

You agree to: • Attempt good faith resolution before legal action • Waive the right to class action lawsuits • Accept arbitration decisions as final and binding • Bear your own legal costs unless otherwise determined

13. Termination

We reserve the right to:

• Suspend or terminate your access to our services • Refuse service to anyone for any reason • Modify or discontinue services without notice • Remove or edit content at our discretion

We may terminate your account if you: • Violate these Terms and Conditions • Provide false or misleading information • Engage in fraudulent activities • Fail to pay fees or charges • Abuse our services or staff

Upon termination: • Your right to use our services ceases immediately • Outstanding fees remain payable • Certain provisions of these terms survive termination • We may retain your data as required by law

14. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. We will notify you of material changes by:

• Email notification to registered users • Prominent notice on our website • In-app notifications (if applicable)

Your continued use of our services after changes constitutes acceptance of the modified terms. We recommend reviewing these terms periodically. If you do not agree to the changes, you must stop using our services.

15. Miscellaneous

Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

Assignment: You may not assign or transfer these terms without our written consent. We may assign our rights and obligations without restriction.

Entire Agreement: These terms constitute the entire agreement between you and E-TravelDocs regarding our services.

Language: These terms are provided in English. Translations are for convenience only. In case of conflict, the English version prevails.

Contact Information: For questions about these terms, contact us at legal@e-traveldocs.com