Privacy Policy

E-TravelDocs ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services for visa assistance, hotel bookings, and flight reservations. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, phone number, date of birth, passport details) • Travel information (destination, travel dates, accommodation preferences) • Payment information (credit card details, billing address) • Communication data (emails, messages, support tickets) • Technical data (IP address, browser type, device information) • Usage data (pages visited, time spent on site, click patterns)

We collect this information when you: • Fill out visa application forms • Book hotels or flights through our platform • Contact our customer support • Subscribe to our newsletter • Use our website or mobile applications

We use the information we collect to:

• Process visa applications and submit them to relevant embassies/consulates • Book and confirm hotel reservations and flight tickets • Communicate with you about your bookings and applications • Provide customer support and respond to your inquiries • Send you important updates about your services • Improve our services and user experience • Detect and prevent fraud or unauthorized activities • Comply with legal obligations and regulatory requirements • Send promotional materials (with your consent) • Analyze usage patterns to enhance our platform

We may share your information with:

• Embassies and Consulates: For visa application processing • Hotels and Airlines: For booking confirmations and reservations • Payment Processors: To process your transactions securely • Service Providers: Third-party vendors who assist in our operations • Legal Authorities: When required by law or to protect our rights • Business Partners: With your explicit consent for specific services

We do NOT sell your personal information to third parties for marketing purposes. All third parties we work with are contractually obligated to protect your data and use it only for specified purposes.

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission • Secure servers with firewall protection • Regular security audits and vulnerability assessments • Access controls and authentication mechanisms • Employee training on data protection • Secure backup and disaster recovery procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We use cookies and similar tracking technologies to:

• Remember your preferences and settings • Analyze site traffic and usage patterns • Personalize content and advertisements • Improve site functionality and performance

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our services.

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this privacy policy • Comply with legal, accounting, or reporting requirements • Resolve disputes and enforce our agreements • Maintain records for visa application history

When your information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies and applicable laws.

Depending on your location, you may have the following rights:

• Access: Request copies of your personal information • Correction: Request correction of inaccurate or incomplete data • Deletion: Request deletion of your personal information • Restriction: Request restriction of processing your data • Portability: Request transfer of your data to another service • Objection: Object to processing of your personal information • Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at privacy@e-traveldocs.com. We will respond to your request within 30 days.

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). We process your data based on:

• Consent: You have given clear consent for specific purposes • Contract: Processing is necessary to fulfill our contract with you • Legal Obligation: Processing is required by law • Legitimate Interests: Processing is necessary for our legitimate business interests

You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with GDPR requirements.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission • Privacy Shield certification (where applicable) • Adequacy decisions by relevant authorities • Your explicit consent for the transfer

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website • Sending you an email notification • Displaying a prominent notice on our platform

The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of our services after changes constitutes acceptance of the updated policy.